FAQ


FAQ

HOW DO I CONTACT SAFARIROAR?

ARE ONLINE TRANSACTION SAFE?

    • Your purchase transaction(s) on safariroar.com website is safe and secured.  You can also refer to our Privacy Policy & Terms of Service & Payment Policy on our website for more details.

HOW CAN I CREATE AN ACCOUNT ON SAFARIROAR.COM WEBSITE?

Please follow the steps below to create an account:

    • We recommend creating an account.
    • Click the “Account” icon, which appears to the right of the store name at the top of the site, and a “Login” page will open.
    • Click “Create Account” and a “Create Account” page will open.
    • Type in your first name, last name, email address and make up a password, and click the “Create Account” button.
    • If you forget your password, please click the “Forgot Your Password” option in the “Login” page and follow the steps to reset your password.
    • Note:  If you experience difficulties with the reset, please send us a message via the "Contact Us" link on our website.

HOW CAN I PLACE AN ORDER ON SAFARIROAR.COM WEBSITE?

Please follow the steps below to place your order(s):

    • Click an item you would like to purchase, and a page will open.
    • Select size and color if applicable, and quantity.
    • Click the “ADD TO BAG” button, a mini “SHOPPING BAG” will open.
    • At this point, if you would like to continue shopping, click anywhere outside of the “SHOPPING BAG” screen or the X in the upper right corner of the “SHOPPING BAG” screen and continue shopping.
    • If you would like to return to the “SHOPPING BAG”, click the “Shopping Bag” icon to the right of the store name at the top of the Home page, and the “SHOPPING BAG” will open.
    • Click the word "Remove" in the "Shopping Bag" screen to remove an item from the "Shopping Bag".
    • Click the “CHECKOUT” button at the bottom of the “Shopping Bag” screen, a page will open.
    • You can then select an express checkout option or use your credit card or bank card by providing your email and shipping address and click the “Continue to Shipping” button, and a page will open.
    • Different shipping options, along with the corresponding shipping costs based on the zip code you provide will show.
    • Select a shipping option you prefer and click the “Continue to Payment” button and proceed to input your credit card or bank card information as a form of payment.
    • Click the “Pay now” button and within seconds, a message appears indicating that your payment was processed successfully.
    • At this point, you should expect to receive an email at the email address you provided in the step above with your order confirmation, which also contains the order tracking number.
    • You can then use the tracking number to track your order(s) on the website of the shipping company you selected during check-out.

Note:  Please refer to the “Shipping Policy” on our website for further details on our Shipping Policy.

HOW DO I OBTAIN A RECEIPT FOR MY ORDER(S)?

    • After your order(s) are processed successfully, an email confirmation is sent to the email address you provided during check-out with your order details, which you can use as your receipt.  If you do not receive an email confirmation for your order(s), please send us an email to customersupport@safariroar.com or you can click the “Contact Us” link on our website to send us a message with details regarding your order(s).  Please rest assured, we will ensure to research and reply timely with a resolution, as your order(s) are very important to us.

HOW DO I TRACK MY ORDER(S)?

    • After you completed your order(s) successfully, an email is sent to the email address you provided during check-out with a tracking number, which you can then use to track your order(s) on the website of the shipping company you selected during check-out (USPS or UPS).

DO YOU SHIP WORLDWIDE?

    • We do ship worldwide.  Please select a shipping method during check-out.  Typically, it takes up to 14 days to ship to major cities, however, it might take a bit longer depending on where you are.  Please note, shipping fee is not included for international shipping.

HOW CAN I CANCEL MY ORDER(S)?

    • We typically ship your order(s) within 24 hours or the next business day, excluding weekend and Holidays.  If your order(s) have not been shipped yet, your order(s) can be cancelled.  However, once your order(s) have been shipped, you can do a return or exchange after you have received your order, which will be subject to our Returns & Exchanges policy.  You can send us an email to customersupport@safariroar.com or click the “Contact Us” link on our website and provide details regarding your order(s) if you would like to cancel your order(s).